AI PRODUCT MANAGER

I Build AI Products That Ship.

I build AI products that ship .

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AI Product Associate at KeyReply. Turning LLM, RAG, and Agent capabilities into reliable, secure-by-design systems.

About

Master's student in Cybersecurity at NTU Singapore, working at the intersection of AI, security, and product design. I translate technical capabilities into practical, user-oriented solutionsLLM applications, RAG architectures, and backend systems that emphasize reliability, scalability, and data privacy in sensitive domains.

Experience

Experience

AI Product Associate Intern

KeyReply Pte. Ltd. | 04/2026 - Present

Delivered realtime voice AI product capabilities from concept to production, including Behavioural CRM prototypes validated on 20K+ insurance call transcripts, a Logicalis AI Showcase check-in app with voice interaction, and a black-box QA evidence system for healthcare voicebot reliability.

Researcher (Part-time)

Xi'an Jiaotong University | 11/2024 - 06/2025

Built a RAG-based internal Q&A system over policy and process documents. KNN retrieval on long-document corpora; scenario-grounded evaluation reaching 96% Recall@N and 4.4/5 answer relevance.

Researcher (Part-time)

Xi'an Jiaotong University · w/ ByteDance | 10/2023 - 01/2025

Multi-agent reinforcement learning (A2C-based) for large-scale microservice scheduling. Validated on real-world ByteDance and Alibaba traces; co-authored publication in Expert Systems with Applications.

Project Manager Intern

Chengdu Hwadee IT Co., Ltd | 11/2023 - 01/2024

Coordinated full-stack delivery (SpringBoot + Vue) for an e-commerce product management system. Defined milestones via Lark; authored 20+ project documents.

Education

Nanyang Technological University

M.Sc. in Cyber Security | 08/2025 - 12/2026

Singapore

Xi'an Jiaotong University

B.Eng. in Software Engineering | 09/2021 - 07/2025

Xi'an, China

Publications

Ma, N., Tang, A., Xiong, Z., & Jiang, F. (2025). A deep multi-agent reinforcement learning approach for the micro-service migration problem with affinity in the cloud. Expert Systems with Applications, 273, 126856.

Selected Work

01

MindGap · Claude Code Plugin

05/2026

A Claude Code plugin that measures where each turn's wall time actually goesClaude wait, automated tools, or user-gated tools. Zero-dependency Node.js hooks log every UserPromptSubmit / PreToolUse / PostToolUse / Stop to JSONL; a paired skill aggregates per-turn timings on demand. Published to the Claude Code marketplace under MIT.

02

AI Data Visualization Workflow Tool

01/2026

End-to-end LLM workflow that unifies parsing, cleaning, analysis, and visualization across heterogeneous data (PDF / Excel / CSV). Compresses multi-hour analyst work to ~10 minutes; deployed as a Lark bot for zero-setup access. Built with Coze.

Skill Index

graph: 13 nodes · 15 edges

  • 01 Product Management
  • 02 LLM
  • 03 RAG
  • 04 AI Agent
  • 05 Prompt Engineering
  • 06 Workflow Design
  • 07 Coze · FastGPT
  • 08 TypeScript
  • 09 Java
  • 10 Spring Boot
  • 11 PostgreSQL
  • 12 MongoDB
  • 13 Cybersecurity

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